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Virtual Call Center

См. также в других словарях:

  • Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

  • Virtual queue — Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in… …   Wikipedia

  • Virtual help desk — A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most… …   Wikipedia

  • Call forwarding — (or call diverting), in telephony, is a feature on some telephone networks that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired… …   Wikipedia

  • Virtual CSR — Infobox Company name = Virtual CSR type = Private foundation = U.S. (2005) location city = location country = location = Los Angeles, CA genre = founder = locations = area served = key people = Gerrit Lydecker Jr, Charlie D. Reynolds industry =… …   Wikipedia

  • Virtual synchrony — is an interprocess messaging passing (sometimes called event queue management) technology. Virtual synchrony systems allow programs running in a network to organize themselves into process groups , and to send messages to groups (as opposed to… …   Wikipedia

  • Virtual memory — This article is about the computational technique. For the TBN game show, see Virtual Memory (game show). Virtual memory combines active RAM and inactive memory in disk form into a large range of contiguous addresses. In computing, virtual memory …   Wikipedia

  • virtual reality — a realistic simulation of an environment, including three dimensional graphics, by a computer system using interactive software and hardware. [1985 90] * * * Use of computer modeling and simulation to enable a person to interact with an… …   Universalium

  • Virtual tradeshow — A virtual tradeshow, or a virtual trade show, often called a virtual tradefair, or a virtual trade fair is an online environment, that goes live and stays live online for a limited period of time, often with the expectation that several like… …   Wikipedia

  • Automatic call distributor — In telephony, an Automatic Call Distributor (ACD), also known as Automated Call Distribution, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony… …   Wikipedia

  • Ortigas Center — skyline Ortigas Center is Metro Manila s second most important Philippine financial district cum central business district after the Makati Financial and Central Business District in Makati City. With an area of at least 100 hectares, the… …   Wikipedia

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